Delete your SaltRiders account

SaltRiders is developed and operated by Cogvera Labs Pty Ltd. You can delete your SaltRiders account yourself, at any time, from inside the app. Deletion is immediate and permanent. There is no grace period, and we have no way to undo it afterwards.

Delete it from the app

Open SaltRiders, go to Settings, scroll to “Your data”, and choose “Delete account”. You will be asked to retype your handle to confirm; the server checks it again before anything is removed. You are signed out as soon as it completes.

If you would like a copy of your data first, “Export my data” sits directly above it and sends you the full record we hold. Once the account is gone we cannot produce an export.

If you cannot delete it yourself

Email support@saltriders.com from the address on your account and ask us to delete it. We will confirm it is you before we act, and we aim to complete the deletion within 30 days of verifying the request. If you signed in with Apple and used Hide My Email, write from the private relay address Apple shows you in Settings → Sign in with Apple, or tell us the handle on the account.

Write to us the same way if the app tells you the deletion did not go through. This happens when an account has records attached to it that we have to detach by hand first. Coaching accounts with lessons still on the books are the usual reason.

What is deleted

• Your login and your profile: name, handle, pronouns, stance, skill level, home region, and avatar.
• Everything you posted: sessions you created, Pulse posts, crew messages, logbook entries and kudos, marketplace listings and listing messages, and connection requests.
• Your photos. The image files themselves are deleted from storage, not only hidden.
• Your safety record as it relates to you: your safety-quiz result, your Respect Code acceptance, and your blocks.
• Your side of your direct and group conversations: which ones you are in, where you had read up to, what you muted or archived, who may send you message requests, and the counts used to limit spam.
• Your notification preferences and any push token for your device.

What is kept, and why

A small number of records survive so that other members are not harmed by your deletion. Where a record survives, your identity is severed from it.

• Reports other members filed about you, and the messages saved with a report for our safety team, which are deleted 180 days after we decide on it. We keep the report and remove your identity from it. A report is the reporter's record of what happened to them, and it is not ours to erase on someone else's behalf.
• Reports you filed, with your identity removed, so that a person at SaltRiders can still act on what you told us. The record of each decision our safety team made is kept the same way.
• Restrictions that were applied to your account, with the reasons recorded for them and your identity removed. They are the record of our safety team's decisions (the statements of reasons the EU Digital Services Act requires).
• Direct and group messages you sent. The people you sent them to keep their copy of the conversation, and your messages show as from “A former member”. A conversation is deleted once everyone who was ever part of it, or asked to join it, has deleted their account. Leaving or declining a conversation does not delete it.
• Crews and crew channels you created. The space survives for the members still in it, with you no longer named as its creator.
• Skill promotions you granted to other members, with you no longer named as the promoter, so their progression stays intact.
• Crew invitations you sent, and listing messages other members sent to you, with your identity removed. Deleting them would take away the other person's copy of their own conversation.
• Orders and lesson bookings, with the buyer and learner details removed. We keep the amount, the date, and the payment reference because we are required to: for tax, for accounting, and because a payment dispute can be raised long after an account is gone.
• A dated note that an account was erased, holding nothing but the (now orphaned) account identifier and a timestamp. It is the proof the erasure happened.